Customer Reviews
Average Customer Review
(8 customer reviews) 16 of 19 people found the following review helpful
High Performance and a Great Value,
January 12, 2012 BobK (Spokane, WA USA) - See all my reviews
This review is from: EWheels - Electric Mobility Scooter - EW-36 - Silver (Misc.)
I admit I gave a lot of thought before buying this. I was looking for a heavy duty scooter because I wanted power, speed and the ability to travel over grass, gravel and dirt. My hobby is R/C aircraft and I needed a way to get to and around the flying fields as well as doing my shopping and visiting friends. When I saw the EW-36 for less than half the cost of the heavy duty scooters I was dubious about the quality and durability of the scooter. The performance it claimed in terms of speed and range were a bit hard to believe, especially at a price of $1600. Then I got to see one in person and try it out. I ordered my scooter that night because I was so impressed. I purchased mine through activeforever.com, an Amazon Marketplace merchant. The company has consistently high reviews for customer service.
The scooter arrived in a plastic wrapped wooden crate built atop a pallet. Even with my disability I found it easy to uncrate. The instruction manual is short and clearly...Read more
6 of 6 people found the following review helpful
Service problem.,
February 19, 2012 tommytomaso - See all my reviews
This review is from: EWheels - Electric Mobility Scooter - EW-36 - Silver (Misc.)
I have had this scooter for about five months now. The main problem is getting it serviced. I live in Phoenix, AZ, there is a service location in Scottsdale, AZ but getting the scooter to the service depot is a problem for me. You need a truck or van to transport it. They will not come and pick it up.
My scooter is making a strange sound coming from the rear axle and the front tire is rubbing on the fender. I do not know how long this thing will last, but I have to get it in for servicing somehow. Overall, I like the machine but I am afraid of breaking down and being stranded. The scooter is too big to fit on a bus.
Up-date Mar 2012
Got my scooter in for repairs, it has been a month now and still do not have it back.
UPDATE 4/17/12
I got my scooter back after six weeks. Still has clicking noise.
5/9/12
The scooter is back in the shop. It does not run at all now.
7 of 8 people found the following review helpful
Piece of Junk,
February 20, 2012 Jack Rubin - See all my reviews
This review is from: EWheels - Electric Mobility Scooter - EW-36 - Silver (Misc.)
Please do not buy this piece of junk. I had ordered this scooter last summer and it arrived completely broken. The charger would not charge the battery, the lights didn't work, the speedometer didn't work, and there were nicks and scratches all over it. When I called Ewheels (aka Electric Wheel Store) to try to help me with my scooter, the gentleman who answered the phone would not help me. He was extremely rude, unprofessional, and refused to fix my scooter or replace it under warranty. I had no choice but to dispute the charge with my credit card company and was in a back and forth battle with trying to get my money back for 3 months (which I eventually did). Do NOT be fooled by the looks of this scooter. It is a piece of junk and Ewheels will not help you if you have problems with it. Buyer beware!
